We look forward to welcoming you to Tower Bridge.

Read our accessibility information for visiting Tower Bridge. If you can't find the information you require before your visit below, please contact us on +44(0)20 7407 9191 or bookings@towerbridge.org.uk.

Please note:

Due to scheduled maintenance work, the North Tower lift will be out of service from 13 January 2025 to early March.

Stairs to the high-Level Walkways will be available as normal. 

There will be an alternative accessible route available using the South Tower lift. This is 650 metres away and you will need to cross the road. See this useful map with access information:

Map from the Ticket Office to the South Tower lift

If you have access needs, please plan your route in advance. If you have further questions, please call us +44 (0)20 7407 9191.  Please speak to a member of team for any assistance on your arrival.

Welcome Hosts in blue uniforms are available for information and guidance at each key stage of the visit.

Please talk to a member of staff at the Ticket Office entrance if you have a disability that means you are unable to queue - they can arrange priority entry for you.

Free plans of Tower Bridge's layout are available at the Ticket Office and Engine Rooms entrances; these show the location of lifts and the accessible toilets.

Lift access

There are two lifts up to the Walkways, one in the North Tower of the Bridge and one in the South Tower.

Due to scheduled maintenance work, the North Tower lift will be out of service from 13 January 2025 to early March. Stairs to the High-Level Walkways will be available as normal. There will be an alternative accessible route available using the South Tower lift. This is 650 metres away and you will need to cross the road. If you have access needs, please plan your route in advance. See this useful map with access information:

Map from the Ticket Office to the South Tower lift

If you have further questions, please call us +44 (0)20 7407 9191.  Please speak to a member of team for any assistance on your arrival.

There’s an external lift to access the Engine Rooms entrance and the Tower Bridge Gift Shop from bridge level to the Thames footpath level. It is located on the southeast side of the Bridge.

Please be aware that due to unforeseen circumstances, lifts may be out of order at short notice. We advise you to contact our bookings team via email at bookings@towerbridge.org.uk or by calling 020 7407 9191 between Monday to Friday from 9am to 5pm. 

Safety and security

Please note that all bags will be searched when entering Tower Bridge. 

Safety and security at Tower Bridge

In case of an evacuation, a visual and audible alarm will alert visitors and staff will assist by providing instructions and directions.

Borrow a wheelchair or walking frame

Wheelchairs and rollators/walking frames are available at both Ticket Office and Engine Rooms entrances to borrow for your visit.

Induction Loop

Fixed induction loops are available at the Ticket Office, North Tower, at the Engine Rooms entrance and in the gift shop. To use the loop, you will need to switch your hearing aid to the ‘T’ position.

Braille books

Braille books are available to be borrowed for the duration of the visit from the Ticket Office and Engine Room entrances. They can also be downloaded and printed by following the links below:

Download the Tower Bridge Braille Book

Download the Engine Rooms Braille Book

Access tool kits

Three access tools kits are available within Tower Bridge and Engine Rooms buildings. They contain sensory items that can help to assist visitors who may be suffering due to the busy environment, in pain or from overwhelming situations. The kits may be useful for visitors who are autistic, anxious or suffering from panic attacks in particular.

All visitors are welcome and encouraged to use the kits if it will assist them in dealing with any difficult situations due to their visit to the bridge. Staff are available for support and to offer alternative if required.